About us  

As of 1st July 2021, the company is now known as Digitech Vision Solutions and has taken over the assets and business of Graphics Vision (M) Sdn Bhd. The company is maintaining the same core team of experienced staff and operating from the same location as before.

Established as a System Provider for the Multimedia Industry on August 13, 1992, Graphics Vision which is currently located at Taman Tun Dr Ismail, Kuala Lumpur, is primarily engaged in business as distributors, dealers and system integrators of equipment (hardware & software) related to Digital Video Production.

The Company provides solutions to production facilities, end-users, television stations, corporation and also government bodies. Providing product support is an integral activity guaranteed to all equipment purchasing clients; and is carried out by experienced software support specialists as well as technical support engineers who are well trained and exposed to the products represented by the Company.

Before going into distribution of video related equipment, Graphics Vision  used to be equipped for the design and production of 35mm slides, coloured transparencies, large format posters and multimedia presentations. Qualified graphic designers where employed to enhance the visual appeal of presentations. Major clients of the company include Radio Television Malaysia (RTM), Metrovision, Unitar Multimedia College, MOY and Unitele.


Company Structure

Administrative Support
Ensuring that clients receive their equipment punctually, the administrative support is responsible for organizing and planning the delivery of clients’ goods. They ensure sufficient stock up of products and act as the company’s livewire, keeping the company well on track. By meticulously keeping record of all accounts, the Administrative support provides the company with essential feedback on clients’ comments and product sales performance.

Customer Service
Friendly and courteous staff are at hand to accomodate clients' requests and problems via the telephone. They also provide interested clients with free product demonstrations. The customer service staff strive to establish and maintain goodwill between all clients and the company.

Technical Support
Possessing deep knowledge of the technical make up of products’ hardware and software, the technical support team strives to ensure the smooth functioning of all products purchased by clients. The efficient team provides trouble-shooting services via the telephone, and makes trips to clients' offices if a problem is unable to be rectified on the telephone. Regular maintainance of clients’ equipment is also conducted. In-house, the team conducts regular checks of all the company’s computer equipment.

 

If you have any enquiries or require technical support, you can reach us at:

Digitech Vision Solutions
117-2, Jalan Aminuddin Baki,
Taman Tun Dr Ismail,
60000 Kuala Lumpur,
Malaysia.

Tel : 603-7727 1868
Fax: 603-7729 1868
Email :
info@graphics-vision.com

 

 

 

 

 

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Copyright 2021 Digitech Vision Solutions, all rights reserved
117-2, Jalan Aminuddin Baki, Taman Tun Dr Ismail, 60000 Kuala Lumpur, Malaysia.
Tel : 603 - 7727 1868 , Fax : 603 - 7729 1868